Head Housekeeper

Join the Attitude Family

We are a dynamic, creative, fun to be with and warm hearted team. Our mission is to offer our guests a personalized and thoughtful service, a genuine Mauritian experience reflecting thus the true image of our sens of hospitality. Attitude has also been recognized amongst workplace in Mauritius 2017 by the international institute of Great Place to Work

Head Housekeeper

Duties and Responsibilities

• Work with the appropriate departments of the hotel to Obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests’ stays meticulously.
• Dealing with suppliers of linen, cleaning materials and guest supplies, such as soap, shampoo, etc
• Ensuring lost property is kept safely and returned to its owner
• Possibly overseeing supervisors and linen room and cleaning supplies staff
• Overseeing stock takes, budgets and other paperwork, such as maintenance reports and safety audits
• Co-ordinate general deep cleaning program i.e.: shampoo, curtain, cleaning of bedspreads, tiles, marbles, wooden… special care.
• Aware of the communication passed in the weekly executive and sales meetings as well as the General Manager’s briefings with Front Office and Housekeeping for follow up.
• Deal with all guests’ queries and complaints swiftly and efficiently.
• With the Maintenance Manager of the hotel, set-up and monitor a proper preventive maintenance programme in order to ensure that the grounds, buildings and equipment and their dependencies are always well maintained and in excellent running order at all times.
• Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times.
• Constantly monitor staff morale to ensure that the personnel are kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times.
• Maintain an inventory of all housekeeping materials and ensure that they are stored properly in order to prevent any damage or wastage.
• Ensure all activity assigned is completed as per schedule and deadlines and as per priority assigned to the job. Multi-tasking to ensure several activities is balanced.
• Adhere to fire alarm or any emergency statutory procedures in the event of fire.
• Handle guest/ customer calls received at the department and record all messages / reservation requests/ queries and assign to appropriate housekeeping team member. Take responsibility to ensure action is taken wherever possible.
• Conduct his/her duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, brand standards and code of conduct, ensuring that a high level of service is maintained.