Assistant Executive Housekeeper

Join the Attitude Family

 

We are a dynamic, creative, fun to be with and warm hearted team. Our mission is to offer our guests a personalized and thoughtful service, a genuine Mauritian experience reflecting thus the true image of our sens of hospitality. Attitude has also been recognized amongst workplace in Mauritius 2017 by the international institute of Great Place to Work

DUTIES & RESPONSIBILITIES

  • Responsible for the smooth running of the department in the absence of the Executive Housekeeper.
  • Work with the appropriate departments of the hotel to Obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests’ stays meticulously.
  • Implement special cleaning program for Floors and Public Area team and to coordinate with other departments on special cleaning operations by Housekeeping department, contractors or engineering department
  • Spot check of guestrooms, corridors, gardens, floors-services, public & common areas and storerooms to hotel standard.
  • Co-ordinate general deep cleaning program i.e.: shampoo, curtain, cleaning of bedspreads, tiles, marbles, wooden special care.
  • Supervise completion of staff duty rosters and staff holidays plan
  • Deal with all guests’ queries and complaints swiftly and efficiently.
  • With the Maintenance Manager of the hotel, set-up and monitor a proper preventive maintenance programme in order to ensure that the grounds, buildings and equipment and their dependencies are always well maintained and in excellent running order at all times.
  • Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times.
  • Constantly monitor staff morale to ensure that the personnel are kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times.
  • Maintain an inventory of all housekeeping materials and ensure that they are stored properly in order to prevent any damage or wastage.
  • Ensure all activity assigned is completed as per schedule and deadlines and as per priority assigned to the job. Multi-tasking to ensure several activities is balanced.
  • Adhere to fire alarm or any emergency statutory procedures in the event of fire.
  • Participate in Management and Coordination Meetings organized by the General Manager in the absence of The Executive Housekeeper.
  • Handle guest/ customer calls received at the department and record all messages / reservation requests/ queries and assign to appropriate housekeeping team member. Take responsibility to ensure action is taken wherever possible.
  • Conduct his/her duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, brand standards and code of conduct, ensuring that a high level of service is maintained.
QUALIFICATION STANDARDS
 
ESSENTIAL
  • Qualifications: NC3
  • Experience: Client’s oriented experience and 1 year in the above position
  • Personal Qualities: Organisational Skills, Planning and good communication

DESIRABLE

  • Qualifications: Diploma in Hospitality Management
  • Experience: 2 years in the position
  • Additional Skill required: Computer skills (Proficiency in Microsoft Office software: Word, Excel and PowerPoint), numerical skills and basic knowledge of Hotel Operations.

 JOB KNOWLEDGE, SKILLS & ABILITIES

  • Appear confident, well groomed and dressed in a smart casual manner
  • Personality:  warm, welcoming and pleasant
  • Act with integrity
  • Firm management abilities with high influencing skills
  • Strong Administration skills
  • Creative and Innovative
  • Hands-on approach to all operational aspects
  • Excellent Communication Skills
  • Initiative and Self-motivated
  • Good computer skills
  • Good Interpersonal Skills
  • Good Leadership Skills
  • Fluency in English
  • Proficiency in Microsoft Office software:  Word, Excel and PowerPoint, as a minimum

We believe in equal opportunities.

We celebrate diversity and champion equality and inclusion, encouraging people from all ethnicities, genders, sexual orientations and ages to apply. This unity is key to our work culture. We want to set every Family Member up for success, so if you need anything to perform to your best or make work arrangements more comfortable, we will do our best to accommodate you.

 

About
Recif Attitude

This 3* sup hotel is the zen address, known for its super spot for magnificent sunsets. Attitude is part of the group since 2011. A great team of 86 Family Members work here, under the management of Kevin Govinden, who is the General Manager since 2017.

  • Location: Bain Boeuf
  • 122 rooms
  • 3 restaurants
  • Family hotel
  • 1 Spa
  • 1 kids club
  • Gym

 

 

About
The Ravenala Attitude

This 4* hotel is well known for its culinary experience, with a wide choice of 10 restaurants for the guests. It benefits of a unique location, between the sea and the river. The hotels also welcome corporate activities such as conventions, team buildings, corporate parties with its 7 conference rooms. The Ravenala Attitude is part of the group since 2015. A great team of 440 Family Members work here, under the management of Alessandro Schenone since 2016.

  • Location: Balaclava
  • 272 suites
  • 10 restaurants
  • Family Hotel
  • 1 Spa
  • 1 kids club
  • 1 teens club
  • 1 Sports village
  • 7 conference rooms

 

About
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This 3-star sup hotel is the starting point to discover the island: here, guests get out of the hotel, takes the bus and visit the island. Coin de Mire Attitude is part of the group since 2008 and has been refurbished in 2017. A great team of 136 Family Members work here, under the management of Ravi Venkanna, who is the General Manager since 2008.

  • Location: Bain Boeuf
  • 122 rooms
  • 3 restaurants
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  • 1 Spa
  • 1 kids club
  • Gym

 

About

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This 4* hotel is the eco-committed seaside hotel for adults. Lagoon Attitude is part of the group since 2008 and has been refurbished, rethought and rebranded in 2019. A great team of 284 Family Members work here, under the management of Rubens Maureemootoo, who is the General Manager since 2018.

  • Location: Anse la Raie
  • 182 rooms
  • 5 restaurants
  • Adult-only hotel
  • 1 spa
  • 1 gym

 

About

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This 3* sup boutique-hotel is well-known for its relax atmosphere. Tropical Attitude is part of the group since 2011 and has been refurbished in 2017. 11 additional villas have been added in 2019. A great team of 85 Family Members work here, under the management of Desiré Prodigson, who is General Manager since 2015.

  • Location: Trou d’Eau Douce
  • 58 rooms and 11 villas
  • 3 restaurants
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  • 1 spa
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About

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This 3*sup hotel is well-known for its cool and cosy atmosphere. Friday Attitude is part of the group since 2012. A great team of 62 Family Members work here, under the management of Warren Foo Tam Fong, who is General Manager since 2015.

  • Location: Trou d’Eau Douce
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  • 3 restaurants
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About

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This 4* hotel is well known for its strong genuine Mauritian identity and experiences. It has been designed with the aim of sharing the simple and genuine life of the islanders. Built in 2013 by Attitude Hotels, Zilwa Attitude celebrates its 7th anniversary in 2020. A great team of 342 Family Members work here, under the management of Guillaume Tyack since 2016.

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  • 7 restaurants
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  • 1 Spa
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Head Office

About

Head Office

Attitude’s Head Office is situated at Calebasses. Here a closely-knit, dynamic and passionate team works together for the common good and promotion of the Group : Sales, Marketing, Statistics, Accounting, HR, Revenue Management, Business Development and of course, Operations department!

About

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Paradise Cove Boutique Hotel is the only 5* hotel of the Attitude group. This peaceful adult-only hideaway is one of the acclaimed Small Luxury Hotels of the World and underwent a major renovation in 2019. With its 75 rooms only, it is the perfect place for reconnecting. Guillaume Tyack is the General Manager since 2019.

  • Location: Anse La Raie
  • 75 rooms
  • Adults-only hotel
  • 4 restaurants
  • 1 spa Cinq Mondes
  • Member of Small Luxury Hotels of the world, Considerate Collection

Head Office

About

Head Office

Attitude’s Head Office is situated at Calebasses. Here a closely-knit, dynamic and passionate team works together for the common good and promotion of the Group : Sales, Marketing, Statistics, Accounting, HR, Revenue Management, Business Development and of course, Operations department!

This job offer expires on Thursday February 29th, 2024 at 3:11pm